At btpro, your personal data is treated with the same level of seriousness as your account security. This Privacy Policy explains in clear, plain English exactly what information btpro collects from Pakistani players, how it is used, who it may be shared with, and the rights you hold over your own data.
Six core principles that define how btpro handles your personal information. Full legal text follows in the sections below.
btpro collects only the personal data that is strictly necessary to operate your account, verify your identity, process PKR transactions, and comply with our international gaming license obligations. We do not collect data beyond what serves a clear, stated purpose.
All data transmitted between your device and btpro is protected by SSL/TLS encryption. Sensitive data including CNIC details, payment method information, and account credentials are stored using industry-standard encryption protocols. btpro conducts regular security reviews to maintain a robust data protection environment.
btpro does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data shared with payment processors such as JazzCash and EasyPaisa is strictly limited to what is required to complete your transaction and is governed by those providers' own privacy frameworks.
As a btpro player based in Pakistan, you have the right to request access to the personal data btpro holds about you, request corrections where data is inaccurate, and request deletion of your data where no legal obligation requires its retention. Submit all data requests to [email protected].
btpro uses first-party cookies to maintain your session, remember your preferences, and ensure the platform functions correctly. We use analytics tools to understand aggregate player behaviour and improve the platform. We do not use third-party advertising cookies to build cross-site tracking profiles of btpro players.
btpro's data handling practices are aligned with the requirements of our international gaming license. Where applicable law in Pakistan or the licensing jurisdiction imposes specific data protection obligations, btpro follows those requirements. KYC and AML obligations may require us to retain certain data for defined periods regardless of account closure.
A transparent overview of the categories of personal data btpro collects, the purpose for collection, and the legal basis under which it is processed.
| Data Category | Examples | Purpose | Legal Basis |
|---|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, photograph | Account registration, KYC age verification, AML compliance | Contractual necessity; legal obligation |
| Contact Data | Mobile number, email address, city (e.g. Karachi, Lahore) | Account communications, support, security alerts | Contractual necessity; legitimate interest |
| Financial Data | JazzCash / EasyPaisa account number, HBL / UBL / Meezan bank details, transaction history in PKR | Deposit and withdrawal processing, fraud prevention | Contractual necessity; legal obligation |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform security, fraud detection, responsible gaming monitoring | Legitimate interest |
| Usage Data | Games played, bet amounts, session duration, bonus activity | Responsible gaming, account management, platform improvement | Legitimate interest; contractual necessity |
| Communications Data | Support chat transcripts, emails sent to btpro, feedback submissions | Support resolution, quality assurance, dispute management | Legitimate interest; contractual necessity |
Special Category Data: btpro does not intentionally collect sensitive special-category personal data such as health information, political opinions, or religious beliefs. If you voluntarily disclose such information (for example, when contacting support about a responsible gaming concern), it will be treated with strict confidentiality and used solely for the purpose for which it was disclosed.
This Privacy Policy describes how btpro ("btpro", "we", "us", or "our"), the online casino and sports betting platform accessible at btpro.pro, collects, processes, stores, and protects the personal data of players who access and use our platform ("you", "your", "player").
btpro is committed to handling personal data responsibly, transparently, and in accordance with the data protection obligations set out under our international gaming license. This policy applies to all users of btpro.pro, including registered players, individuals who browse the platform without registering, and individuals who contact btpro support.
By registering an account on btpro or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you should cease using btpro and contact us to close your account.
This Privacy Policy should be read alongside the btpro Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and btpro.
For the purposes of applicable data protection law, btpro operates as the data controller in respect of the personal data collected through the btpro.pro platform. As data controller, btpro determines the purposes for which your personal data is collected and the manner in which it is processed.
btpro operates under an international gaming license, and data processing activities are subject to the regulatory requirements of that licensing jurisdiction. Where applicable law in Pakistan imposes additional requirements on data controllers operating services directed at Pakistani users, btpro makes reasonable efforts to comply with those requirements.
Data Controller Contact: All data-related enquiries, access requests, correction requests, and deletion requests should be directed in writing to [email protected]. Please use the subject line "Data Privacy Request" to ensure your query is routed to the appropriate team promptly.
btpro collects personal data through the following channels:
btpro processes your personal data only for the purposes described in this policy and only where a valid legal basis exists for that processing. The primary purposes for which btpro uses your data are:
No Automated Decision-Making: btpro does not make legally significant decisions about your account solely through automated means without human review. Where automated systems flag an account for review, a member of the btpro team will assess the flagged activity before any account action is taken.
btpro does not sell your personal data. We share personal data with third parties only in the following limited circumstances:
All third-party data processors engaged by btpro are required to process personal data in a manner consistent with this Privacy Policy and to implement appropriate technical and organisational security measures.
btpro uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and understand how players interact with the site. The types of cookies used on btpro are:
btpro does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the platform and is not recommended.
btpro retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law or our gaming license obligations. The general retention principles applied by btpro are:
Note: Certain data retention periods are non-negotiable as they are mandated by our international gaming license and applicable AML regulations. Requests for early deletion of data that falls within a mandatory retention period cannot be fulfilled until that period has elapsed, but btpro will confirm in writing what data is held and the expected retention end date.
btpro implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While btpro takes all reasonable measures to protect your data, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the unlikely event of a data breach that poses a risk to your rights and interests, btpro will notify affected players in accordance with the notification obligations under our gaming license.
You are responsible for maintaining the security of your own btpro account, including keeping your login credentials confidential and logging out of shared devices after each session. btpro will never ask for your password by email, phone, or support chat.
btpro respects your rights as a data subject. Depending on applicable law, you may have the following rights in relation to the personal data btpro holds about you:
To exercise any of the above rights, please contact btpro at [email protected] with the subject line "Data Rights Request". btpro will acknowledge your request within 5 business days and provide a substantive response within 30 business days. btpro may need to verify your identity before processing your request.
No Fee for Standard Requests: btpro does not charge a fee for standard data access or correction requests. Where a request is manifestly unfounded, repetitive, or excessive, btpro reserves the right to charge a reasonable administrative fee or decline to act on the request, with written explanation provided.
btpro strictly prohibits access by individuals under the age of 21. Our platform is designed exclusively for adult players, and btpro operates a zero-tolerance policy on underage gambling. We do not knowingly collect personal data from individuals under the age of 21.
Where btpro has reason to suspect that a registered account belongs to an individual under the age of 21, the account will be suspended immediately pending mandatory KYC age verification. If the account holder is confirmed to be under 21, the account will be permanently closed, all funds held will be returned to the depositing payment method, and any bonus balances will be voided.
If you are a parent or guardian and believe that your child has registered on btpro, please contact us immediately at [email protected]. btpro will investigate and take appropriate action promptly.
21+ Strictly Enforced: btpro verifies age at registration and may request documentary evidence (CNIC or passport) at any point during the account lifecycle. Age verification is a non-negotiable requirement and cannot be waived under any circumstances.
As an internationally licensed online gaming platform serving Pakistani players, btpro may process and store personal data in servers or data centres located outside Pakistan. This may include the jurisdiction in which btpro holds its international gaming license, as well as the locations of our third-party payment and KYC verification partners.
Where personal data is transferred internationally, btpro ensures that appropriate safeguards are in place to protect the data in a manner consistent with this Privacy Policy. These safeguards may include contractual data protection clauses with receiving parties, or transfers to jurisdictions that maintain adequate data protection standards under applicable law.
By using btpro and providing your personal data, you acknowledge that your data may be transferred to and processed in jurisdictions outside Pakistan. If you have specific concerns about international data transfers, please contact us at [email protected] for more information about the safeguards in place for your data.
btpro reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, btpro will make reasonable efforts to notify registered players via the email address associated with their account or by displaying a prominent notice on the btpro platform.
The version of this Privacy Policy currently published on btpro.pro supersedes all prior versions. The effective date at the top of this policy reflects the date of the most recent revision. btpro recommends that players review this page periodically to remain informed of how their personal data is being handled.
Continued use of the btpro platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the platform and contact us to close your account and request deletion of your data where legally permissible.
If you have any questions, concerns, or requests relating to this Privacy Policy or to btpro's data processing practices, please contact the btpro Data Privacy team:
For a full overview of your rights as a btpro player, please also refer to the btpro Terms & Conditions. For information on responsible gaming tools including self-exclusion and deposit limits, visit our Responsible Gaming page.
Your data is protected, your PKR is safe, and Pakistan's best cricket betting and casino experience is waiting. Join btpro today with full confidence in how we handle your privacy.